Customer Stories

Here are some case studies on how NVISION is helping its customers do more.

Multi-Location Management

NVISION's extensive global network offers everything our clients need to succeed in today's global economy.

“Kudos to NVISION's connection throughout the air freight industry, we were able to get our shipments from all over 7 countries to the destination on time — despite the challenges posed by the Covid pandemic.”
A manufacturing company

Bit of Background

One of our clients had a big order sourced from various regions around the world that needed to get from multiple locations across Europe, the Middle East, and Asia to the US.

With the Covid pandemic causing all sorts of chaos with airline schedules, canceled flights, and limited services, our client was worried about whether all the shipments would be delivered to their customer on time.

But our client has to keep his words to their customer, no? Fortunately, they came to NVISION.

NVISION has a global reach that spans all seven continents, so we were able to provide the client with exactly what they needed. In this particular case, we designed air freight solutions to help our client get their shipments from Portugal, Italy, Bulgaria, Turkey, Thailand, China, and Hong Kong to the US – right on time.

The Challenges Our Client Faced

  • Shipment from multiple locations (across 7+ countries spanning 3 different continents).
  • Airlines have been canceling flights and cutting down capacity massively.
  • Production is often disrupted, which caused delays in cargo production-ready dates.
  • Air Cargo space was becoming increasingly scarce.
  • Work-From-Home policies made things even harder to coordinate for all stakeholders.

Facing these challenges, our client urgently needed a logistics service partner who could provide him with:

  • A comprehensive solution that could address all their needs, from multi-locations pickup to delivery.
  • Flexibility and the ability to adapt to changes in schedule, routes, lead time, and more.
  • Dedicated support and timely updates on the status of their shipment.
  • Quick and timely responses to any questions or concerns the client had.

How NVISION Helped?

NVISION has an extensive global network that can provide timely updates on a shipment's progress, no matter where it is in the world.
We understand that time is of the essence in these situations, so we assigned a dedicated customer service team to each case so that our clients can have peace of mind knowing that their shipments are in good hands.

NVISION offered full visibility and transparency to our clients so they could track their shipment's progress every step of the way. This way, our clients can be updated in real-time and make any necessary changes along the way.

NVISION always planned ahead when it comes to air freight space reservations. We booked flights way in advance so that our clients' shipments are given priority and that their goods will arrive on time- even when flights are canceled, or services are cut. This allowed our clients to have a stable and secure supply chain, despite the volatile conditions of the market.

NVISION takes the hassle out of shipment tracking. We notified the brokers and truckers at the destination days in advance of arrival so that everyone is on the same page and no one has to scramble at the last minute.

NVISION 's years of experience in the industry have taught us how to be adaptable and nimble in order to provide the best possible services and solutions to our clients.

The Results

Because of NVISION's efforts, our client was able to keep their business running smoothly and delivered their orders on time — despite the heavy disruptions affecting the global supply chain.

The client was happy and successfully delivered their orders to their satisfied customer, and NVISION lived up to our promise of bringing success to our client’s business and being the most comprehensive and customer-focused logistics service provider for our clients.

Not only that, but NVISION's dedication to customer service and providing a hassle-free experience shows that our clients can always count on us to get the job done right.

If you're facing similar challenges with your shipments, don't hesitate to reach out to NVISION.