Below you'll find answers to the questions we get
asked the most about shipping and our platform.

Frequently Asked Questions

Is there a fee to use the platform?

Totally! NVISION is FREE for our customers to use as long as you're booking your shipments through us.

How many users are allowed per company account?

We don't limit the number of users per company account on NVISION at this point of time.

What types of products can I ship?

You can book shipments of almost any type of product with NVISION, from general cargo to dangerous goods, hazardous materials, or even pharmaceuticals.

How often are the carriers’ shipping schedules updated?

Schedules are updated every 24 hours and correspond to the actual schedules the carriers published.

However, schedules are subject to change sometimes and will only be reflected in our system when carriers update theirs.

How do I sign up for the system?

You can simply fill out the contact form or contact us through info@nvisionfwd.com and we will be in touch with you shortly to set up your account.

Where is NVISION’s headquarters located?

Although NVISION is a digital freight forwarding platform, we do have our physical headquarter and its main operations based in Hong Kong.

We offer full coverage of services in Asia, with 10 offices strategically located throughout Mainland China, Taiwan, and the Philippines.

Our strategic alliances and partners are distributed throughout more than 200 offices across 70+ countries worldwide.

How can I track my shipment?

You can view your shipment's tracking information by clicking on the right-hand column.

Do you only handle shipments from only Hong Kong and China?

We don't just solely focus on the China market. We provide logistic solutions for shipments from all over the world.

Although China’s unique import and export regulations can be challenging and overwhelming, you can rest assured that we are the experts in that area.

Besides that, we do offer international shipping services from any country and to any country.

With over 38 years of experience in the logistics industry, You can count on us for all your global freight forwarding needs.

What is NVISION's competitive advantage and why should I choose NVISION?

NVISION's competitive advantage is that it completely digitized the entire freight forwarding process, from quoting and booking to scheduling and tracking.

A digital freight forwarder that is built to provide a comprehensive, seamless, and one-stop solution for all your logistic needs. 

In fact, there are many more reasons to choose NVISION for your supply chain needs, among which the most important ones are:

  • We have over 38 years of experience in 3PL logistics solutions, freight forwarding (air, ocean, and road), supply-chain optimization, warehousing, and eCommerce order fulfillment services.
  • We have a global network of 200+ partners across 70 countries to ensure our first-class services.
  • We operate in compliance with all relevant import and export regulations and offer a wide range of logistics services, from general cargo shipping to dangerous goods, and pharmaceuticals.
  • With China being one of the biggest exporters in the world, we have a deep understanding of the local China market and all the import and export regulations. So if you are looking for a freight forwarder who can provide comprehensive logistics solutions and has an in-depth understanding of the Chinese market, NVISION is your best bet, hands down.