Customer Stories

Here are some case studies on how NVISION is helping its customers do more.

Aircraft-On-Ground Aviation/
Time-Critical Logistics

NVISION’s agility and quick thinking always turn what could have been a disaster into a seamless delivery.

“NVISION is always my first call when I need to ship something time-critical. Their online logistics platform is incredibly easy to use and allows you to track your shipment in real-time.”
Aircraft Ground Maintenance & Operations Company

Bit of Background

No one likes surprises when it comes to an airfreight shipment, certainly not when your business is on the line.

When an aircraft is grounded (Aircraft On Ground or “AOG”), it can be for any reason from faulty aircraft parts, cargo loading/unloading issues, or other technical problems.

But one thing can be sure: Nothing good can come from it — cost, time, and customer relations are all at stake.

Regardless of the reason, an AOG situation must be fixed in no time. After all, an airline can lose big bucks for every hour an aircraft is out of service. Not so long ago, one of our clients who was sending airfreight from its factories in China to Europe had run into such a critical moment.

What kind of an emergency was that? How did it go in the end? In this case study, let's take a look at how the client escaped such a costly dilemma with the help of NVISION.

What Was the Challenge?

You see, the thing with airfreight is that it's often unpredictable.
There are always unexpected events you didn't see coming:

  • Insufficient air freight capacity
  • Bad weather
  • Oversized or odd-sized cargo that is difficult to transport
  • Even a political crisis

In this case, not only did the cargo come in odd-sized, which fit no standardized aircraft equipment, but also it was needed in top urgency.

That was a critical moment that could have caused the AOG (Aircraft-On-Ground Aviation), which was the last thing anyone would have wanted.

Immediate solutions and actions were required in no time, and NVISION's team of customer care plus experts went into full effect.

How Did NVISION Turn It Around?

Though it seemed like a daunting task, NVISION's years of experience in the airfreight logistics industry allowed us to see the potential solutions where others might have seen only problems.

#1 Risk-Management Approach
When we're dealing with AOG shipment, time is always of the essence.

No one wants an aircraft-on-ground Aviation situation where it can potentially cost up to $150,000 for a 1-2 hour AOG.

So NVISION evaluated all the potential risks involved in the shipment and put together a comprehensive risk-management approach to mitigate as many of those risks as possible.

This way, our client can stay on top of the supply chain and deliver the parts the aircraft needed to be operational as soon as possible.

We communicated with all parties involved, updated them on the situation regularly, and took responsibility for the shipment every step of the way.

#2 Customer Care Experts (24/7/365)
NVISION's team of customer care experts is available 24/7/365 to help our clients with time-critical shipments such as AOG.

In this case, our client needed someone to monitor their shipment closely and keep them updated on its progress.

Our team was more than up for the task and provided our clients with the peace of mind they needed during this critical time.

#3 Smart Logistics Online Platforms
In addition to our team of experts, NVISION also utilized a number of smart logistics online platforms that our clients can use to track their shipments in real-time.

This allows our clients to see exactly where their cargo is at all times and gives them the ability to act quickly if there are any delays or problems.

#4 Diversified Aviation Logistics Services
Even the slightest delay can cause a ripple effect that impacts your entire operation.

NVISION offered a full range of diversified aviation logistics services to our client,

  • Dedicated Onboard Courier (OBC) services
  • Air charter services
  • Expedited ground delivery using air-rider trucks
  • Packaging and crating
  • and more

The Results

The client was able to avoid unexpected delays and costs during critical moments, and most importantly, they got the aircraft off the ground and into the sky again.

That's what it's all about: NVISION saved the day.

Contact us today to learn more about how we can help you with your airfreight logistics needs.